Sais Leads

Privacy Policy

Last updated: 26 August 2026

Sais Leads ("we", "us", "our") builds automated messaging assistants that reply to enquiries on behalf of our business clients — mainly real estate agents and property companies in Kenya.

This policy explains what information we collect when you message one of our clients' Facebook, Messenger, Instagram, WhatsApp or TikTok accounts, how we use it, and what rights you have over it. We operate under the Kenya Data Protection Act, 2019.

Who is responsible for your data

When you message a business that uses our assistant:

• The business you contacted decides why your information is collected and what happens to it. They are the Data Controller.
• Sais Leads processes that information on their instructions. We are the Data Processor.

You can contact either us or the business directly to change or delete your information — see Your rights.

What we collect

We only collect what you send us or what the messaging platform provides:

• Your name and profile ID, as provided by Facebook, Messenger, Instagram, WhatsApp or TikTok
• Your phone number, if you choose to share it
• The content of your messages with the assistant, including public comments you leave on a client's posts where comment replies are enabled
• Your stated preferences — for example budget range, preferred location, or what you intend to use a property for
• Timestamps of your conversation

We do not collect your payment details, ID numbers, passwords, or your contact list. We do not buy information about you from third parties, and we do not track you across other websites.

Why we collect it

• To reply to your enquiry immediately, at any hour
• To understand what you're looking for so the business can send you relevant options
• To pass your enquiry to a person at the business who will follow up with you
• To keep a record of the conversation so you don't have to repeat yourself

We do not use your information to train artificial intelligence models.

Who we share it with

• The business you contacted. This is the point of the service — your enquiry is passed to them so they can respond.
• Our technology providers, only as far as needed to run the service:
  • Meta Platforms — delivers messages and comments on Facebook, Messenger, Instagram and WhatsApp
  • TikTok — delivers messages and comments on TikTok, where a client has that channel enabled
  • Anthropic — provides the AI that generates replies
  • Render — hosts the software that runs the assistant and stores conversation records
  • Railway — hosts the software that runs the assistant
  • Supabase — stores the conversation records
• Authorities, if we are legally required to disclose information.

We do not sell your information. We do not share it with advertisers.

Where your information is stored

Our systems are hosted outside Kenya, so your information may be transferred and stored abroad. We only use providers who apply recognised security safeguards, as required under the Kenya Data Protection Act, 2019.

How long we keep it

We keep conversation records for 12 months, after which they are deleted. If you ask us to delete your information sooner, we will do so.

The business you contacted keeps its own records of your enquiry. Their retention is governed by their own policy.

Your rights

Under the Kenya Data Protection Act, 2019, you have the right to:

• Be told what information we hold about you
• Access a copy of it
• Correct anything inaccurate
• Delete it
• Object to how it's being used
• Withdraw consent at any time

To exercise any of these, email hello@saisleads.com with the phone number or profile name you used to message us. We'll respond within 30 days.

You may also complain to the Office of the Data Protection Commissioner (Kenya) at odpc.go.ke.

How to delete your data

Email hello@saisleads.com with the subject line "Delete my data", and tell us:

• The name or phone number you used
• Which business you were messaging

We'll delete your conversation records and confirm by email within 30 days.

Children

Our assistants are not intended for anyone under 18. We do not knowingly collect information from children. If you believe a child has sent us information, email us and we'll delete it.

Security

We restrict access to conversation data to the people who need it, keep our access credentials private, and use encrypted connections. No system is perfectly secure, but we take reasonable steps to protect your information as required by law.

Changes to this policy

If we change this policy, we'll update the date at the top of this page.

Contact us