SAIS Social
Subscription Terms
The short version
- Billing
- Monthly, in Kenya shillings, paid in advance.
- Card
- Renews automatically on the same date each month until you cancel.
- M-Pesa
- You get a payment prompt each month. Your plan stays active while you pay.
- Cancel
- Any time on WhatsApp or by email. Your plan runs to the end of the month you paid for.
- Refunds
- No refunds for part of a month, except where the law says otherwise.
- Your content
- You own it. You approve what is posted on your accounts.
1. Who we are
SAIS Social is a service of SAIS Smart AI Solutions ("SAIS", "we", "us"). These terms apply when you sign up for and pay for a SAIS Social plan. They sit alongside our general Terms of Service and our Privacy Policy. If these terms and the general Terms of Service disagree about your subscription, these terms apply.
2. Plans and prices
| Plan | Price per month | Included |
|---|---|---|
| Starter | KES 3,500 | 1 user, 3 accounts, 30 AI posts |
| Business | KES 8,500 | 3 users, 10 accounts, 100 AI posts |
| Agency | KES 25,000 | 10 users, 50 accounts, 400 AI posts |
The full list of what each plan includes is on the SAIS Social page. If VAT or another tax applies, it is shown before you pay. An "account" is one connected profile or page on Facebook, Instagram, TikTok or X. AI posts reset at the start of each billing month. Unused posts do not carry over.
3. Paying
Payments are processed by Paystack. We never see or store your full card number or M-Pesa PIN.
- By card: your first payment is taken when you subscribe. After that, your card is charged automatically every month on the same date until you cancel.
- By M-Pesa: you pay for one month at a time. Before each new month we send you a payment prompt or reminder. If a month is not paid within 7 days of its due date, we pause your plan until it is paid.
If a card payment fails, we try again and let you know on WhatsApp or email. If it still fails after 7 days, we pause your plan until payment is made.
4. When your service starts
Your plan starts on the day your first payment goes through. We then contact you on WhatsApp to connect your accounts and set up your brand.
5. Changing your plan
You can move to a bigger plan at any time. It starts straight away, and we charge the difference for the rest of that month. A move to a smaller plan starts at your next billing date.
6. Cancelling
You can cancel at any time by messaging us on WhatsApp at +254 713 976243 or emailing hello@saisleads.com. We confirm in writing. Your plan stays active until the end of the month you have already paid for, and you are not charged again.
7. Refunds
Because each month is paid in advance, we do not refund part of a month after you cancel. If we charge you by mistake, or charge you twice, we refund that amount in full. Nothing in these terms takes away any right you have under Kenyan consumer law.
8. Price changes
We give you at least 30 days' notice on WhatsApp or by email before a price change. The new price applies from your next billing date after that notice. If you don't want to continue, you can cancel before then.
9. Your accounts and your content
- You own your posts, images, logos and brand material. You give us permission to use them only to provide SAIS Social to you.
- You are responsible for what is posted on your accounts, including posts and replies you approve, or set to publish without approval.
- You must have the right to use any material you give us, and to connect the accounts you link.
- You agree to follow the rules of each platform, including Meta, TikTok and X.
10. Platforms we connect to
SAIS Social works through Facebook, Instagram, TikTok and X. These companies can change their features or rules, or limit access, at any time. If a change stops part of the service working, we will tell you and work to fix it. We are not responsible for an action a platform takes against your account.
11. X agents powered by Grok
X agents post and reply on X in your brand's voice, within the instructions you give us. You can review, pause or stop an agent at any time. You are responsible for checking that its activity suits your brand.
12. Fair use and suspension
We may pause or end a subscription that is used for spam, fraud, illegal content, harassment, or anything that breaks a platform's rules. Where we can, we warn you first and give you a chance to fix the problem.
13. Our liability
We work hard to keep SAIS Social running well, but we cannot promise it will never be interrupted. Our total liability for any claim about your subscription is limited to the amount you paid us in the 3 months before the claim. This does not limit liability that cannot be limited by law.
14. Changes to these terms
If we change these terms in a way that matters to you, we will tell you at least 30 days before the change takes effect.
15. Law
These terms are governed by the laws of Kenya.
16. Contact
WhatsApp +254 713 976243, or email hello@saisleads.com.